For regular priced boutique items, you have 10 days from purchase for exchange or store credit. We do not give monetary refunds. Item must be in unaltered condition, accompanied by original receipt, with tags attached. Any intimates, bathing suits, accessories or items purchased on sale or with a promotional discount are final sale. Layaways are final sale.
For regular priced boutique items, we must receive them back in store within 10 business days of the customer receiving their package. Our strict deadlines are due to the fact that we have limited inventory and our products sell out quickly. The items can be returned for exchange or store credit, not including the initial shipping cost. We do not give monetary refunds. Any items purchased on sale of with a promotional discount, bathing suits or accessories are final sale.
*All return and exchange shipping costs are at the customer's expense.
Once orders are placed on our site, they go into processing and cannot be cancelled or modified.
International customers are responsible for any duty incurred at the border.
Pricing adjustments will be honoured in the form of store credit within 24 hours of a sale.
Returns (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your store credit will be processed within a certain amount of days.
Exchanges are processed within 7-10 business days upon receipt.
We do not automatically send track for exchanges but you can email to request it.
Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be returned, this includes items bought with a promotional discount.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and with our approval, send your item to: 314 5th St, Courtenay, British Columbia, CA V9N 1K1. Items MUST be mailed ’Signature Required’, or we are not responsible for potential theft of items.
Merchandise must be unworn, unwashed, undamaged and unused with tags and protective liner (if applicable).
Exchanges must be send back WITH A NOTE in same condition as received.
Exchanges must have a copy of the original receipt included or they will be returned to sender.
To return your product, you should mail your product to: 314 5th St Courtenay, British Columbia, CA V9N 1K1. Items MUST be mailed ’Signature Required’, or we are not responsible for potential theft of items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping
service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.